Frequently Asked Questions

Clear answers to help you on your learning journey.

How can we help?

Browse the questions, or search to find your answer.

Choose “Create account”, enter your details, then confirm your email with the code we send you. Write your name in English exactly as you want it to appear on your certificate.

Still not found your answer?

The support team can help with questions about your account and your courses.

Frequently Asked Questions

How can we help?

How do I create an account?

Is a profile photo required?

Why must my name be written in English?

How do I reach my courses after buying?

Can I learn from my phone?

Where do I find the course content?

When can I access a course after payment?

Which payment methods are available?

What happens if a payment does not complete?

Where do I find the course exam?

Can I retake the exam after failing?

Where do I find my exam result?

How do I get my certificate?

How do I verify a certificate?

Can a certificate be verified?

Where are the certificates I have earned?

How do I contact the support team?

Still not found your answer?